Service Policy

1. Xiaomi Mi Account Instant Services

• Wait up to 24 hours before contacting support for delays.
• No cancellations or refunds within this time window.
• If you order the same service elsewhere before we respond, we are not responsible for conflicts or failure.

2. Avoid Duplicate Submissions

• Do not place the same order on another platform while waiting on ours.
• Exceptions:
  • ✅ If we’ve completed your order.
  • ❌ If your order is still pending or not officially rejected.
• Duplicate submissions may lead to permanent failure of the service.

3. Service Delays from Suppliers

• Delays may occur due to supplier or technical issues.
• Some services may take 1–3 working days.
• No cancellations are allowed during this time.
• Ordering elsewhere during this delay is at your own risk.

4. Tool Activations (e.g., BOC, Chimera, UnlockTool)

• Most activations complete within 1–24 hours.
• Occasional delays are possible — you agree to wait when placing your order.

5. Honor Instant Services

• If there are no available slots and auto-reject fails, please allow up to 24 hours.
• If we're online, we may help update the supplier manually.
• Ordering from another source while waiting is at your own risk.

6. Samsung FRP by IMEI

• Processing time: usually 1–24 hours.
• Do not request updates or refunds before this period passes.

Reminder: We work closely with original service providers. Their timelines and conditions apply to all orders.

Final Note

Placing any order means you fully agree to these terms and the service provider's processing rules. Thank you for trusting gsmscene.com!